Sustainable Development

Stakeholder Management

The engagement with stakeholders is a key process in AOT's business undertaking, with a view that opinions and advices from them can be a major driving force in achieving excellence and raise the bar of service and meeting their expectation. AOT has put in place several participatory channels by taking into account appropriateness of each stakeholder to ensure effective and complete communication process.  The process encompasses organising comprehensive hearing conferences, technical forums, satisfaction surveys and relation build-up activities.  AOT has gathered and analysed information obtained from these sources for future aerodrome development planning.