Digital and Innovation
Customers
Business Partners
Regulators
AOT Employees
Communities and Societies
Mass Media and Online Media
Importance
Cultivating innovative ideas for employees in the organization, including the proper use of digital technology, directly enhances the organization's competitiveness in terms of internal management, service enhancement, and expansion of new business opportunities. In addition, using innovative technology also helps meet the expectations of all stakeholders. However, the application of digital technology and innovation needs to consider the adaptability and usability of all stakeholders, including vulnerable groups such as the elderly and the disabled, to achieve comprehensive benefits and human rights promotion on equality.
Management Policies and Guidelines
AOT has laid the foundation for innovation management and development systematically with tangible outcomes through the preparation on AOT Innovation Master Plan 2021 - 2025, AOT Innovation Management Manual, Policy for Promoting the Creativity and Innovation Management, and AOT's Digital Action Plan for fiscal years 2020 - 2022 as a framework for operators at all levels in accordance with the vision of the organization.
AOT Innovation Master Plan 2021 -2025
AOT recognizes that innovation is a fundamental mechanism to drive the organization, in terms of operating processes, service provision, and business model development. Therefore, in 2021, AOT has formulated the AOT Innovation Master Plan 2021 – 2025 in upgrading airports in Thailand to have the international service potential and to drive innovation management efficiently. This plan consists of 2 parts: Strategic Innovation Roadmap and Innovation Strategy, as follows:
- Strategic Innovation Roadmap; strategic planning for driving towards becoming an innovative organization, which is divided into 3 phases, as follows:
- Phase 1 Incubation of innovation processes and mechanisms
- Phase 2 Skills and resources development to support innovation processes
- Phase 3 Innovation process expansion in operational level
- Innovation strategy consists of 4 strategies which are:
- Strategy 1 Innovative Organization
- Strategy 2 Service Innovation
- Strategy 3 Digital Innovation
- Strategy 4 Data Driven Innovation
AOT Policy to promote the use of Creativity and Innovation Management
AOT gives value on innovation management in services, working processes, business models/ new missions at every level in the organization, Therefore, AOT is committed to encouraging personnel to use creative ideas and corporate-wide innovation management through the formulation of policy to promote the use of Creativity and Innovation Management, which consists of 7 elements as follows:
- Promote creative skills
- Support the use of knowledge and digital technology for innovation development
- Uphold the application of innovation in operations
- Prioritize the Knowledge Management
- Develop Innovation Management System
- Create the environment contributing to creative thinking
- Promote innovative projects and activities
AOT Innovation Management Manual
Due to the policy to promote the use of Creativity and Innovation Management, AOT Innovation Management Manual has been prepared. In 2020, AOT compiled the latest knowledge on Creativity and Innovation Management to serve as a practice guideline for AOT employees covering types and levels of innovation, creativity collection process and innovation culture.
AOT’s Innovation Development Process
AOT has implemented systematic innovation development continually according to the policy framework to promote the use of creativity and innovation management of AOT, AOT Innovation Management Handbook, and AOT Innovation Master Plan (Fiscal Year 2021 - 2025) in the following 6 steps.
6 Steps of AOT Innovation Development Process
AOT's Digital Action Plan for Fiscal Years 2020 - 2022
AOT has continuously applied information and communication technology to support airport operations and internal management in order to create sustainable business growth and continuously deliver value to stakeholders. In 2020, AOT formulated AOT's Digital Action Plan for fiscal years 2020-2022, comprising key elements as follows:
Strategy 1
Enhancing the service and security by implementing innovation for the Information and Communication Technology
(Smart Journey)
Strategy 2
Developing the information system and applying the technology to increase the efficiency in management (Digital Organization)
Strategy 3
Encouraging the Good Governance in management and developing AOT personnel’s skill in Information and Communication Technology
(Digit Governance Digital Workforce)
Strategy 4
Developing and improving the infrastructure system in Information Technology and Communications to increase competency and support for future use
(Smart Infrastructure)
AOT Green ICT Management Policy
In 2021, AOT established the policy to manage the use of environmental-friendly information technology to support sustainable growth. This policy focuses on purchasing energy-saving electronic devices with long life cycle, reusable or easy recyclable, and high efficiency. The policy also supports the selection of environmental-friendly information technology such as e-Document system, Virtualization Server, and Cloud Computing. In addition, AOT established practice guidelines on service operations to manage the selection of environmental-friendly information technology (Green ICT Management Guideline) to AOT employees for tangible applicability. The aforementioned guideline consists of 4 key components as follows:
- Equipment Lifecycle
- End User Computing
- Enterprise Computing
- ICT as a Low – Carbon Enabler
Innovation Featured Project
Innovation Development
AOT has implemented 3 featured projects in innovation development under the AOT Innovation Master Plan 2021 - 2025, namely Development Crew Project, Innovation Management Design and Development Project, and Creative Innovation and Prototype Development Project.
1
Development Crew Project
It is a project to develop innovative ideas that have been contested in the Designing Service Innovation project and the AOT Innovation Day 2022.
44 ideas were proposed by personnel, employees, and workers from 6 airports and further developed through the 6 steps of the innovation process of AOT. The results showed 5 projects in the implementation step, 6 projects in the prototype evaluation step, and 3 projects in the proof of concept step.
Innovation Management Design and Development Project
AOT organized a seminar on “Think Out Loud”, at Mae Fah Luang Chiang Rai Airport and Hat Yai Airport, to develop airport services, consisting of online and on-site meetings. The purposes were to enable employees to understand the design and development process of innovative idea creation and innovation management, and to create a network to integrate innovation development cooperation with external agencies. The outputs of this project are the runway data storage system, the revenue generation project from the commercial areas of the domestic passenger area, and the reduction of congestion in the waiting area from Mae Fah Luang Chiang Rai Airport, and the Mascot project and the Smart Security project from Hat Yai Airport.
2
3
Creative Innovation and Prototype Development Project
AOT collaborated with higher education institutes, namely, Department of Aerospace Engineering, Faculty of Engineering, Kasetsart University and College of Innovation, Thammasat University, to develop innovative creative ideas to concrete innovations leading to solutions from the perspective of service users. Project participants include employees of Don Mueang Airport and Suvarnabhumi Airport, as well as students, professors, and experts from higher education institutions. The project outcomes are 4 ideas for solving problems on wayfinding and 4 ideas for solving transportation problems.
AOT Digital Platform
AOT developed the Digital Platform to drive AOT to be a digital organization, which is divided into 4 modules:
- Digital Airports, supporting the provision of services and facilities to those who use the services at the airport under the responsibility of AOT.
- Digital Operation, supporting the management and operation within the airport.
- Digital Office, supporting the management and operation within the organization
- Digital Cargo, supporting the management and operation of air cargo.
Digital Airports
Home to Gate
An alert and route guidance system from home to aircraft boarding gate, for passengers’ on time travel
CUPPS
Turning the smartphone
into a check-in counter
without queuing
PBRS
Real-time
baggage tracking system
from the origin airport
to destination
AOT PASS
Electronic wallet for contactless
payment while receiving
AOT COIN and plenty
of promotions
Explore Function
Information center for tourist attractions, restaurants, and accommodations nationwide
Itinerary
A Smart Travel Assistance helps memorize, organize, alert, and present intriguing things like having a Thai tour guide taking care of you
Virtual Thailand by AOT
Virtual world technology to
create an unseen travel experience
in the digital world
AOT Digital Airports
AOT has set the direction in applying
digital technology to facilitate passengers
in the airport, under the concept of
“A Life Airport”.
Digital Operation is the development of information systems to support airport operations in term of services, management, and potential expansion in the six airports of AOT personnel and display on the dashboard, e.g., passenger volume, service time, and aircraft take-off and landing. Data will be presented and analyzed in real-time as supporting information for decision-making. Digital Operation is currently trialed by real users.
Digital Office
is the development of more efficient office systems in the digital platform via mobile phones of AOT employees. Employees quickly and easily access information that supports operations, e.g., email, supplies, e-learning, and benefits. Both systems are currently in a trial operation period, which will be fully activated in the fiscal year 2023.
Digital Cargo
is the development of the management system in the duty-free zone and warehouse at Suvarnabhumi Airport. The system development is divided into two phases:
Phase 1 Smart Access—development of the access management system in the area and
Phase 2 Smart Cargo—development of the data link system within the duty-free zone and warehouse. In July 2022, AOT successfully introduced Smart Access, which reduces the waiting time for issuing individual and vehicle authorization cards and allows information monitoring to effectively supervise card issuance, as well as free-zone entry and exit, for security purposes.
Management Evaluation
AOT has been monitoring the progress of its internal digital technology management through the strategic level indicators according to AOT’s Innovation Master Plan and AOT’s Digital Action Plan. In addition, AOT has reported the results to the chief executive in order to regularly and consecutively review and formulate additional target achievement measures
Last Updated: March 27, 2023