Participation with
Community and Society
Regulators
AOT Employees
Community and Society
Mass Media and Online Media
Airport construction and operations are related to changes in the way of life and livelihoods of local communities, both negative and positive effects, e.g., expropriation of space, noise impact, traffic impact. However, it is also an opportunity for the country and locals to income generation from tourism, accessibility to transportation systems, community safety, etc. All of which require a process of participation with stakeholders at the community level, including social activities to achieve mutual value both the airport, local communities, and national society. Moreover, participation with the community and society is the promotion of human rights regarding the right to life and safety, and the right to fair treatment according to the law.
Management Approaches
AOT has assigned the Corporate Social Responsibilities Department and CSR-related units in every airport to be responsible for the operation to build participation with the community according to Strategy 2 “Stakeholder Engagement”, and Strategy 3 “Sustainability Initiatives”, under AOT's Sustainable Development Master Plan 2016-2019 and the extension 2020- 2023, which is consistent with Strategy 1.3, Sustainable Development under Airport Strategic Positioning Strategy of AOT's Revised Corporate Plan (Fiscal Years 2017 -2022). Corporate Social Responsibilities Department holds a meeting to report the progress and operational status to the Board of Directors on quarterly basis.
In addition, the Corporate Social Responsibilities Department has prepared the handbook for the stakeholder engagement process at the community level based on international standards and assessments, for example, AA1000 Stakeholder Engagement Standard by AccountAbility or “AA1000SES”, ISO 26000, Dow Jones Sustainability Indices (DJSI), and Global Reporting Initiatives (GRI 2021). The handbook objectives are to guide the social activities practitioners at all airports about the scope of operations, specify the purpose of stakeholder engagement, identify stakeholders and prioritize them, as well as choose appropriate tools or methods to engage stakeholders, and explain guidelines for empowering communities to be ready for engagement, coping with potential risks, and communicating the results of public engagement.
Strategy 2: Stakeholder Engagement
Under the Sustainable Development Master Plan, there are 4 sub-strategies, as follows:
Extension
Plan 2.1
Plan 2.2
Promoting the establishment of Stakeholder Engagement Process at the organizational level and the department level, indicating the disengagement risk, and establishing data synchronizing obtained from each segment to be used as the input data for further formulation of strategy, both at the organizational level and the department level.
Organizing the Change Agent Development Project to encourage leaders to communicate and create understanding about the importance of sustainable development throughout the organization.
AOT’s stakeholder engagement is in accordance with the International Framework (AA 1000 Stakeholder Engagement Standard: AA 1000 SES), covering the planning, preparation, implementation, and review process, including the communication guidelines with the external stakeholders for the development of the aforesaid processes and continual communications.
Strategy 3: Sustainability Initiatives
Under the Sustainable Development Master Plan, there are 2 sub-strategies, as follows:
Extension
Plan 3.1
Plan 3.2
Plan 3.3
Organizing workshops to analyze the objectives and indicators of Airport Strategic Positioning in order to design social activities for sustainable development at each airport.
Organizing workshops to determine the objectives and indicators of the “CSR Signature” activities in order to design social activities for Sustainable development of AOT.
Organizing skills development project on the Social Return on Investment (SROI) for responsible units at the Head Office and airports that deal with Sustainable development activities.
Framework for delivering AOT's social values
AOT operates its business according to “Corporate Citizenship Airport” concept which defines a framework in 4 aspects that are the core for determining and implementing social activities at the organizational and the airport levels, as well as supporting the following goals of sustainable development:
Partnering with local communities
AOT encourages partnerships with local communities to form networks in order to enhance strength for the communities for sustainable mutual growth.
Local Economy Development
AOT has been supporting the growth of the economic systems of areas AOT has been operating in through tourism promotion, local business supports, and services which are related businesses.
Human Capital Development
AOT has been providing knowledge asset, skills, and high quality of life to the community members while preserving cultures, customs and local wisdom of the communities.
Ecosystem Preservation
AOT has always taken part in collaborating with the communities to restore and preserve the ecosystems of areas AOT has been operating in and has also encouraged the preservation of the nearby ecosystems for fertility while maintaining aviation safety.
Stakeholders Database Arrangement at Community Level
AOT operates its business according to “Corporate Citizenship Airport” concept which defines a framework in 4 aspects that are the core for determining and implementingAOT has arranged the community-level stakeholders’ database for all 6 airports to identify relevant stakeholder groups, analyze the expectations, and assess participation guidelines to respond to the needs of relevant stakeholders at the community level precisely. At present, AOT applies 3 criteria to determine the important community areas which are the criteria under
- Environment Impact Assessment (EIA)
- Airport Emergency Plan
- Noise Contour
Moreover, the database considers vulnerable groups of people such as the youth, the elderly, and foreign workers and also be reviewed regularly according to the changing context. Information from the community-level stakeholder database is also taken into account in the selection of tools/methods and planning of stakeholder engagement at the community level appropriate to high-priority stakeholders. social activities at the organizational and the airport levels, as well as supporting the following goals of sustainable development:
AOT created community engagement, assess the impact, and carried out social activities as follows:
Proportion of airports having environmental and social impact assessments through stakeholder hearing process and continuously monitor impact management
83%1
Proportion of airports having the stakeholder engagement strategy through database creation and stakeholder profile and mapping
100%
Proportion of airports conducting social activities at community level
(Stakeholder Profile & Mapping)
100%
Proportion of airports having an official process for receiving complaints from the community (Stakeholder Profile & Mapping)
100%
1 Hat Yai Airport is the only airport out of 6 that is not required for monitoring and inspecting EIA due to no additional capacity expansion after the promulgation of the Environmental Promotion and Preservation Act B.E. 2535 (1992).
Corporate Sustainable Development Activities
Sustainable Tourism and Community Product Development Project (AOT Selected)
The Corporate Social Responsibilities Department, together with social activity operators at all airports, is prepared to develop community attractions and sustainable community products from the major communities surrounding the 6 airports. This project aims to enhance community capacity through knowledge support and public relations channels. Currently, the project is in the pilot phase. It is searching for potential communities around the airport of AOT to create a model community of sustainable community attractions and sustainable community products. After that community’s needs and potential assessments are conducted and support programs for enhancing strengthens and fulfilling weaknesses in the development of sustainable tourism or community products in the near future are implemented.
AOT staff learned from the model community at Hua Plee Market, Ban Phue District, Saraburi Province.
Brainstorming activities to develop joint projects
with pilot communities in 6 airports
Chiang Mai Airport promoted the potential of Doi Pui community through tour guides training, as well as supporting the registration of community enterprises in response to the return of foreign tourists.
The study trip project at the airport
The study trip project at the airport increases the opportunity for agencies and educational institutions to visit and learn about airport management such as safety management or public transport management within the airport to create knowledge, understanding and exchange of ideas and also attract personnel to work with AOT in the future.
AOT Volunteer Project
The AOT Volunteer Project is the activity to deliver environmental and safety knowledge to the communities surrounding the airport. The staff of AOT is the lecturers to provide knowledge and training on basic firefighting and the sense of care for the environment of young people. In addition to the delivery of knowledge, it also demonstrates expertise in responsive safety standards to the emergency situation and the attention paid to the environment of AOT.
Contribution to the Border Patrol Police School Operation
AOT gives priority to the development of youth, especially educational opportunities for children in remote areas. Therefore, AOT supports the operation of 7 Border Patrol Police Schools as follows:
- Airports Authority of Thailand Border Patrol Police School in Honor of the Sixth-Cycle (72nd) Birthday Anniversary of HM King Bhumibol Adulyadej on December 5, 1999 at Ban Ai Cha Da, Rueso District, Narathiwat Province.
- Airports Authority of Thailand Border Patrol School in Honor of the 100th Birthday Anniversary of HRH Princess Srinagarindra, the late Princess Mother at Ban Si Thawon Phana, Kok Tum Sub-district, Dong Luang District, Mukdahan Province.
- Airports Authority of Thailand Border Patrol Police School in Honor of the Fourth Cycle (48th) Birthday Anniversary of HRH Princess Maha Chakri Sirindhorn on April 2, 2003 at Ban Na To, Mae Salong Nai Sub-district, Mae Fah Luang District, Chiang Rai Province
- Ban Hang Maeo Border Patrol Police School (under the patronage of Airports of Thailand Public Company Limited on the Occasion of its 30th Anniversary of Services), Khun Song Sub-district, Kaeng Hang Maeo District, Chanthaburi Province
- Border Patrol Police School in Honor of the Seventh-Cycle Birthday Anniversary (Ban Phae, Tak Province) of HM King Bhumibol Adulyadej in 2011 at Mae Tuen Sub-district, Mae Ramat District, Tak Province
- Border Patrol Police School in Honor of the Seventh-Cycle Birthday Anniversary (Ban Mong, Tak Province) of HM King Bhumibol Adulyadej in 2011 at Mae Chan Sub-district, Umphang District, Tak Province
- Ban Mai Pattana Santi Border Patrol Police School (under the patronage of Airports of Thailand Public Company Limited in honor of the Fifth Cycle (60th) Birthday Anniversary of HRH Princess Maha Chakri Sirindhorn on April 2, 2015) at Mae Nachon Sub-district, Mae Chaem District, Chiang Mai Province.
AOT contributes to the operation of the Border Patrol Police Schools every year. Each year, AOT supports the budget to the Border Patrol Police Headquarters in the amount of 1,050,000 baht for development projects and facilities maintenance, including improving instructional media potential. Additionally, it has given scholarships, educational equipment, and support in other affairs of the Border Patrol Police Schools for more than 20 years, in a total amount of 74,707,853 baht. Moreover, AOT assigns executives and staff to visit the schools and hear the school report annually.
Outstanding Sustainable Development Activities at the Airport Level
AOT operates social activities covering all 6 airports and Head Office (100%) by responding to community needs through stakeholder engagement process which is sourced from the community-level stakeholder database. In the past year, AOT has carried out outstanding sustainable development activities, as follows:
Suvarnabhumi Airport
"Supporting Patient Health Care - Groups at Risk of COVID-19" Project
Suvarnabhumi Airport donated drinking water to Samut Prakan Hospital, Nai Khlong Bang Pla Kot Subdistrict Administrative Organization Samut Prakan Province, Lam Phutsa Community, Nurun Phatthana Community, and Zen Dai Nonprofit Organization Bangkok to use in the quarantine mission for the people at risk. In addition, Suvarnabhumi Airport also donated 1,800 bags of survival supplies to the Internal Security Operations Command (ISOC), Bang Phli District, Bang Sao Thong District, and Lat Krabang District Office to distribute to people in the communities around Suvarnabhumi Airport.
"Disaster Relief Mission" Project
Suvarnabhumi Airport donated drinking water to Samut Prakan Hospital, Nai Khlong Bang Pla Kot Subdistrict Administrative Organization Samut Prakan Province, Lam Phutsa Community, Nurun Phatthana Community, and Zen Dai Nonprofit Organization Bangkok to use in the quarantine mission for the people at risk. In addition, Suvarnabhumi Airport
“Community Product Support” Project
Due to the Coronavirus (Covid-19) pandemic situation, AOT has adjusted the format of the Suvarnabhumi Fair from selling community products n the area of Suvarnabhumi Airport to be sold in AOT Market Place instead, an online sales platform for AOT employees. The aim is to increase income for communities that suffer from the decrease in sales resulting from the aforementioned situation. The products for sale are sun-dried gouramies fish from Bang Pla Subdistrict, Bang Phli District, Coconut-Leaf Broom from Racha Thewa Subdistrict, Bang Phli District, vegetable salads and flowers from Minburi District, Bangkok and etc.
“Community-based Tourism Promotion at Ban Bang Kaei Community, Bang Pla Subdistrict, Bang Phli District” Project
The project is to promote and develop community-based tourism in Ban Bang Kaei located nearby Suvarnabhumi Airport, to be ready for waterway tourism management with safety standards, environmental concerns, knowledge enhancement, and readiness for community-based tourism management. It will benefit simultaneously and sustainably in safety, community economy, and ecosystems.
- Organizing the activities of Cardiopulmonary Resuscitation (CPR) practice and Basic Water Rescue and Life Saving Skills for members of Ban Bang Kaei community, travel service providers, and village security team.
- Providing manuals on water safety standards and water safety equipment.
Don Mueang International Airport
"Third Field Hospital” Project
Don Mueang International Airport provided a building and spaces to support the establishment of the 3rd Field Hospital, named “Tai Rom Phra Baramee Field Hospital” at the 4th cargo outbound warehouse with an aim to alleviate the suffering of those infected with COVID-19 from the ongoing pandemic situation since 2019 to present.
Due to the large number of patients awaiting to receive treatment, especially in the Bangkok area, therefore, it is necessary to provide suitable area to set up a temporary field hospital to support those infected with COVID-19 with mild symptoms.
Green Society Trash Attack: EP. 1
AOT is aware of the importance of waste problems affecting the communities in terms of health problems, economy, and environment. Therefore, there has been cooperation with various networks to organize such activities to encourage consciousness in children and young people and organize a creative contest on waste management by innovations to help reduce environmental impact.
- Organizing Roadshow activities and study tours for nearby schools.
- Arranging Project contests and expand the prototype innovation in learning the guidelines for waste management.
Donation of supplies to the Chulabhorn Royal Academy
Don Mueang Airport donated 1,000 glasses with boxes for the elderly, 304 adult diapers, and 7,200 bottles of water branded Don Mueang Airport to the Chulabhorn Royal Academy for use in public service activities and Royal Medical Unit Projects.
Clean Energy Learning Promotion Project
AOT promoted clean energy learning for Bumrungraviwan Wittaya School, located in the surrounding area of Don Mueang International Airport by donating solar panels to the school in order to integrate knowledge with STEM (STEM: Science, Technology, Engineering, Mathematics). At present, this school is a role model in organizing learning through an exhibition on clean energy for other schools in Don Mueang area.
- Donating solar power generation set, solar-powered aerator, and automatic watering system with solar energy.
- Organizing activities to educate on clean energy.
Chiang Mai International Airport
“Youth Learning at Chiang Mai International Airport” Project
It is an activity that provides opportunities for young people in primary and secondary school to learn how the safety and security standards are operated within the airport to spark interest in aviation-related careers. The activity received cooperation from both government agencies and airlines.
- Training on fire-fighting methods
- Providing knowledge of airport security standards
- Providing knowledge of aircraft safety system
Forest Fire and Haze Prevention Project
Forest fire surveillance and extinguishment is a major problem at the local level. It interferes with the visibility of aviation, undermines health (PM 2.5), and impacts tourism. The Forest Fire and Haze Prevention Project was established with budget support and volunteerism of employees and workers to create firebreaks in areas that are vulnerable to forest fires. This project also supported drinking water for various agencies, including Doi Suthep-Pui National Park, Chiang Mai Disaster Prevention and Mitigation Office, as well as local administrative organizations, communities, and villages in the forest fire surveillance and extinguishing mission. In the future, it also plans to work with Doi Pui Tourism Community Enterprise Group to promote tourism under natural conservation in order to ensure tourism sustainability and raise awareness of young people to cherish natural resources, especially forests.
“The airport and the Wildfire Control Center seem irrelevant in line of work. But in terms of environmental stewardship, everyone or every agency can participate. In the past, the Wildfire Control Center has received collaboration and support with drinking water from Chiang Mai Airport. This is not only encouraging the staff but also integrating inter-agency cooperation to do good for the public and showing a good relationship between agencies.”
Mr. Somnuek Thaopha
Head of Phu Ping Wildfire Control Station
Hat Yai International Airport
"Awarding Scholarships to Thammasakon Hatyai School for the Blind Fiscal Year 2022" Project
Hat Yai International Airport has organized the annual activity to provide 20,000 baht scholarships to Hat Yai International School of Education for the Blind to promote education the society and boost the morale of underprivileged students. Hat Yai International Airport’s executives and employees participated in activity taking place at Thammasakon Hatyai School for the Blind.
"Elderly Care" Project of the Fiscal Year 2021
Hat Yai International Airport made a donation for the “Elderly Care” Activity of the Fiscal Year 2021 to Khlong Hoi Khong Hospital, Khlong Hoi Khong District, Songkhla Province in accordance with AOT’s policy on the business operation under the “Corporate Citizenship Airport” concept
“Promoting Community Ecosystems for Sustainable Development Khlong Hoi Khong District” Project
Khlong Hoi Khong District, Songkhla Province, is a community ecotourism attraction with high potential, so AOT participated in promoting the community to be a tourist destination that can manage itself sustainably.
- Promoting the tourist attraction to be widely known
- Preparing the community to be able to manage tourism by themselves
- Training the tour guides to provide knowledge of local arts and culture
Phuket International Airport
The “HKT Loves Coral” Project
The environmental problems of coastal tourist destinations have been regarded as urgent issues which AOT has been trying to solve by using the strengths of Phuket Airport supported by a team of diving experts accredited by a global certification and a network of marine and coastal resource management specialists.
- Building coral nursery plots and collecting undersea waste.
- Organizing HKT Little Conservationist Activity to promote learning and collecting litter on the beach.
- Training local community members to dive.
Mae Fah Luang Chiang Rai Airport
Air Transport Project
AOT collaborated with various agencies to help farmers and communities distribute products and increase distribution channels in both domestic and international markets, under the project named Lychee Flying Project, Pineapple Flying Project, Sea Flying Project, Pomelo Flying Project, etc.
Drinking Water Distribution to the Community Project
Mae Fah Luang-Chiang Rai International Airport took part in supporting community activities around the airport and other communities in Chiang Rai Province by providing water bottles for the use in various community activities such as drinking water for officers in the mission to extinguish forest fires and smoke in Ban Du Subdistrict, Tha Sai Subdistrict, Chiang Rai Province, and also distributed bottled water to people in villages of Chiang Rai Province who were affected by the pandemic situation of COVID-19 and flood.
“Return Happiness to Passengers Through Lanna Cultural Performances” Project
The activity is to create cultural identity while giving good impression to passengers and tourists through musical and Lanna cultural performances by the elderly and the youth in many nearby areas. The aim is to generate income for the community and promote good relationships with people in the community.
- Organizing Lanna cultural performance area for the youth and the elderly
- Promoting community network to be strong and supportive to each other.
“Area Improvement and Procurement of Equipment to Enhance Early Childhood Development” Project
AOT cares about the stakeholders in early childhood development which helps increase the efficiency in improving the quality of life of the society along with creating economic and social equality. The activity also contributes to creating the Human Capital for the country and to give back to the community and society for sustainable growth together.
- Building a room for promoting the early childhood development at Ban Pang Lao Child Development Center
- Providing equipment for promoting the development on various skills and kits for child development assessment
Other Sustainable Development Activities
Knowledge exchange between airports
The Corporate Social Responsibility Department regularly organizes knowledge and experience exchange among social activities operators in order to create stakeholder engagement and implement social activities effectively and quickly. Knowledge and experience exchange occurs through the following various channels:
- Intranet system
- Lessons Learned from Operations
- Training
- Meeting of social responsibility practitioners
- Field trip at each airport
- Other channels such as Line Application
AOT’s CSR Activities
AOT has been carrying out social support activities in various formats including Cash Contributions, Volunteering Time,
In-Kind Giving, and Management Overheads. The proportion of the project value can be shown as 3 categories: Charitable Donations, Community Investments, and Commercial Initiatives, which have been annually revealed and published in the Sustainable Development Report.
Charitable Donations
Community Investments
Commercial Investments
Social Return on Investment (SR0I)
AOT evaluates the performance of social activities through listening to community opinions from various visits and in the form of Social Return on Investment (SROI) analysis, which can be used to review the effectiveness of the activities, to improve strategy and operational process and to make decision to invest in expanding those activities in the future. Such results can also be used to communicate with stakeholders concretely and universally.
Assessment
| Project | Social Return on Investmentน |
|---|---|
| HKT Loves Coral | 1 : 7.46 |
| Generating Electricity from Solar Energy in Bamrungraviwan Wittaya School” | 1 : 1.19 |
| Area improvement and Procurement of Equipment to Promote Early Childhood Development | 1: 1.07 |
Complaints
Environmental Impact Mitigation Center at Suvarnabhumi Airport
Tel: 0 2132 9088, 0 2133 1888 and 0 2132 9089
from 08.00 am – 05.00 pm, every day except public holidays
Corporate Communications Department
E-mail: aotpr@airportthai.co.th
or www.airportthai.co.th in the section “Contact and Whistleblowe”
Last Updated: March, 10 2023