Sustainable Performance

Economic

Social

Environmental

Economic Performance

1) Business Performance

GRI Business Performance Unit 2017 2018 2019 2020 2021 2022
201-1 Revenue from sales or services Million THB 54,901 60,537 62,783 31,179 7,086 16,560
Operating cost 30,559 31,009 33,082 27,151 25,410 28,825
Employee wages and benefits 6,499 7,002 8,204 6,314 7,030 7,782.15
Payment to providers of capital 1 12,285 14,998 15,814 3,360 2,973 2,930
Payment to the government 2 5,445 5,903 6,389 1,038 4,173 2,887
Philanthropic contributions 3 18 35 31 22 22 14
Assets 178,410 187,709 198,382 173,559 195,086 183,812
Liabilities 46,721 43,440 43,843 30,527 81,664 81,294
Equity 131,389 144,269 154,539 143,032 113,421 102,518
Assessment of Airport Service Quality4
N/A Suvarnabhumi Airport
Point
 4.53 4.42 4.33 4.26 4.26 4.16
Don Mueang International Airport - 4.20 3.97 4.07 4.07 4.06
Chiang Mai International Airport 4.53 4.51 4.49 4.41 4.41 4.13
Hat Yai International Airport
-
-
 4.03 4.047 4.07 4.19
Phuket International Airport
-
-
 4.14 4.13 4.13 4.10
Mae Fah Luang - Chiang Rai International Airport
-
-
 4.21 4.31 4.31 4.35

Remark:

1 Payments to providers of capital include dividends to all shareholders plus interest payments made to providers of loans. AOT dividend payment occurs in January after the fiscal year, hence, not reported here

2 Payments to governments include all of the organization’s taxes plus related penalties paid at the international, national, and local levels. Deferred taxes are excluded

3 Philanthropic contributions include charitable donations, community investment, and commercial initiatives

4 Airport Service Quality is calculated based on a scale of 5 points. In 2022, AOT did not conduct the Airport Service Quality survey due to low passenger volume during COVID-19 situation since 2020, thus we reported the most recent result in 2020 here. AOT uses Airport Service Touch Point (ASTP) assessment as a temporary tool to measure service quality

2) Business Ethics

GRI Substantiated complaints and non-compliance with laws and regulations Unit 2017 2018 2019 2020 2021 2022
2-27 Number of significant instances of non-compliance with laws and regulations1
Case
 0 0 0 0 0 0
307-1 Number of significant instances of non-compliance with environmental regulations1 0 0 0 0 0 0
205-3 Number of confirmed incidents of corruption 0 0 0 0 0 0
206-1 Number of legal actions on anti-competitive behavior, anti-trust, and monopoly practices 0 0 0 0 0 0
406-1 Number of incidents of employee discrimination 0 0 0 0 0 0
N/A Number of incidents of human rights violation 0 0 0 0 0 0
418-1 Number of substantiated complaints received concerning breaches of customer privacy
  • From regulatory bodies
  • From outside parties
 0 0 0 0 0 0
Number of identified leaks, thefts, or losses of customer data. 0 0 0 0 0 0
205-3 Conflict of Interest 0 0 0 0 0 0
Money laundering or Insider trading 0 0 0 0 0 0

Remark:

1  The threshold of significant instances is defined as receiving fines and penalties more than THB 379,150 for a single instance (USD 10,000), based on the exchange rate from the Bank of Thailand on 30 September 2022. AOT had no significant instances of non-compliance with laws and regulation and no fines were paid during the reporting period

3) Airport Basic Information

3.1 Number of passengers

GRI Airport Unit International Flights Domestic Flight Total Passengers
Arrival Departure Transit Arrival Departure Transit Arrival Departure Transit
G4-A01 Suvarnabhumi Airport
Person
 5,197,105 5,127,351 261,383 4,952,196 4,794,754 5,638 10,149,301 9,922,105 267,021
Don Mueang International Airport 590,228 571,860 8,266 5,528,736 5,435,870 3,020 6,118,964 6,007,730 11,286
Chiang Mai International Airport 43,455 40,679 306 2,105,755 2,160,320 1,122 2,149,210 2,200,999 1,428
Hat Yai International Airport 29,224 27,943 2 1,242,291 1,254,064 3,349 1,271,515 1,282,004 3,351
Phuket International Airport 1,012,612 855,650 132,192 1,887,378 1,951,181 1,052 2,899,990 2,806,831 33,244
Mae Fah Luang - Chiang Rai International Airport 24 24 - 730,512 731,622 576 730,536 731,646 576
Total 6,872,648 6,623,507 402,149 16,446,868 6,327,808 14,757 23,919,516 22,951,315 416,906
13,898,304
32,695,126
46,687,737

3.2 Number of aircraft by type and time

GRI Fight Type Unit International Flights Domestic Flights Total
06.00 am - 17.59 pm 18.00 pm - 05.59 am 06.00 am - 17.59 pm 18.00 pm - 05.59 am
Arrival Departure Arrival Departure Arrival Departure Arrival Departure
G4-AO2 Commercial passengers Flight 33,595 27,502 16,323 22,309 85,466 99,062 8,980 5,370
348,607
Commercial cargo 7,401 7,343 7,171 7,213
-
-
-
-
29,128
General 2,235 2,752 2,030 1,623 3,188 3,571 834 501
16,734
Total 43,231 37,597 25,524 31,145 88,654 102,633 9,814 25,871 394,469
State aviation
15,151

Remark:

The breakdown information of state aviation flight is not reported, according to Aeronautical Radio of Thailand Limited (AEROTHAI).

3.3 Amount of cargo tonnage

GRI Flight Type Unit 2018 2019 2020 2021 2022
Arrival Departure Arrival Departure Arrival Departure Arrival Departure Arrival Departure
G4-AO3 Cargo
Ton
 104,855 113,422 95,360 99,229 141,629 168,793 251,261 356,388 245,161 332,128
Cargo with passengers 625,732 802,757 554,649 721,377 326,935 443,181 203,994 279,277 291,888 356,023
Total 1,646,766 1,470,615 1,080,538 1,090,920 1,225,2000

3.4 Number of airlines operating in each airport

GRI Airport Unit Domestic Airlines International Airlines Total 1
102-7
(AO)
 Suvarnabhumi Airport Airline
5
90
95
Don Mueang International Airport
4
8
12
Chiang Mai International Airport
6
4
10
Hat Yai International Airport
6
2
8
Phuket International Airport
7
31
38
Mae Fah Luang - Chiang Rai International Airport
5
0
5
Total
33
135
168

Remark:

1  Data includes only regularly operating airlines. Some airlines are operating both international and domestic routes

3.5  Number of direct connections in each airport

GRI Airport Unit Domestic Airlines International Airlines Total
Asia Pacific Middle East Aftica Europe America Pacific Islands
102-7
(AO)
 Suvarnabhumi Airport Destination 23 71 14 5 25 1 4 143
Don Mueang International Airport 29 34
-
-
-
-
-
 63
Chiang Mai่ International Airport 16 7
-
-
-
-
-
 23
Hat Yai International Airport 11 2
-
-
-
-
-
 13
Phuket International Airport 13 16 5
-
 14
-
 2 50
Mae Fah Luang - Chiang Rai International Airport 5
-
-
-
-
-
-
 5
Total1
 97 130 19 5 39 1 6 297

Remark:

1 Destinations can be duplicated in several airports.

3.6 Characteristic of each airport

GRI Airport Airport Area
(Square Kilometer)		 Number of Runways
(Lane)		 Runway Length
(Meter)
102-7
(AO)
 Suvarnabhumi Airport 35.2 2 Runway 1: 3,700;
Runway 2 :4,000
Don Mueang International Airport 6.32 2 Runway 1: 3,700;
Runway 2 :3,500
Chiang Mai International Airport 2.57 1 3,400
Hat Yai International Airport 4.75 1 3,050
Phuket International Airport 2.21 1 3,000
Mae Fah Luang - Chiang Rai International Airport 5.24 1 3,000

4. Information Security / Cybersecurity

GRI Cybersecurity breaches 2019 2020 2021 2022
Total number of information security breaches 0 0 0 0
Total number of clients, customers and employees affected by the breaches 0 0 0 0
Percentage of customers whose data is used for secondary purpose 0 0 0 0