Sustainable Development Report
2023
This report has been prepared in accordance with the reporting guidelines of the Global Reporting Initiative (GRI Standards) 2021 edition and the GRI Airport Operators Sector Supplement (AOSS).
Reporting Process
Vision
“AOT operates and manages the World’s Smartest Airports by focusing on the quality of services while taking into account safety and revenue in a well-balanced manner.”
Mission
“To conduct and improve airport business, including operations of other businesses related or connected to airport business by taking into account sustainable development”
Core Value
Service Minded - Delivering services beyond customers’ expectations
Safety & Security - Aiming for safety excellence
Teamwork - Working together with mutual respect while appreciating any other opinions
Innovation - Nonstop development
Integrity - Giving priority to the benefit of the organization
“being an airport that is a good corporate citizenship and friendly neighbor to the community”
Business of AOT
Airports of Thailand Public Company Limited (AOT) is a state enterprise under the supervision of the Ministry of Transport, with the Ministry of Finance being the major shareholder registered on the Stock Exchange of Thailand. AOT operates airport services in Thailand, with responsibility for six airports, including Suvarnabhumi Airport, Don Mueang Airport, Chiang Mai Airport, Hat Yai Airport, Phuket Airport, and Mae Fah Luang Chiang Rai International Airport.
Our Approach to Sustainability
AOT operates with a commitment to social responsibility for sustainable development under the concept of "Corporate Citizenship Airport." The objective is to promote sustainable growth through socially responsible business operations, foster positive relationships and trust with stakeholders both domestically and internationally, and create balanced value across economic, social, and environmental dimensions.
Economy & Corporate Governance
AOT is committed to managing its operations based on the principles of good governance and aims to enhance its corporate governance to align with international best practices.
AOT is committed to upholding the highest ethical standards in all its operations. We believe that conducting business with integrity, honesty, transparency, and accountability is essential for building trust with our stakeholders and fostering sustainable growth.
Handling Capacity and Access to Airport
AOT is committed to continuous improvement of its risk management system to adapt to the changing business environment.
AOT is a world-class airport operator and manager, focusing on quality services that prioritize safety and strike a balance in generating revenue.
DIgital & Innovation
Supply Chain
The development of AOT's operations using digital technology and innovation in airport management is a crucial factor in enhancing the organization's competitiveness directly.
AOT is committed to quality, standards, and social responsibility. throughout the supply chain
Environment
Energy and climate change
Natural resource and Environmental Management
AOT is committed to quality, standards, and social responsibility. throughout the supply chain
AOT is committed to developing and managing airports sustainably. For a good environment and a sustainable future of the world
Social
Customer Satisfaction
Airport Safety and Security
Airport operations must comply with international service standards. In addition, suggestions are listened to in order to continuously improve services.
AOT has operated by adhering to ethical principles. Honest, transparent, verifiable, and free from any form of corruption.
Occupational Health and Safety of Employees
Human Resource Development
AOT places importance on a safe working environment. Correct occupational health principles It is considered an important basic principle of airport operations.
AOT is committed to developing human resources as a key driving force towards the set goals. With a comprehensive human resource development strategy, the focus is on enhancing the knowledge, skills, competencies, and values of personnel to align with the organization’s vision, mission, and strategy
Information Technology and Privacy Security
Human Rights
AOT places the utmost importance on information technology security and privacy of customers, employees, and partners, and is committed to developing strict protection systems and measures. To protect information, maintain confidentiality, and build confidence for all sectors.
AOT adheres to human rights principles. Respect and promote basic human rights We are committed to conducting business responsibly, transparently, and verifiably, and taking into account the impact on society and the environment.
Community and Society
AOT believes that the participation of all sectors will be an important force in driving sustainable development of communities and society. AOT is committed to being an organization that works alongside communities. Join us in creating a better future for everyone.
The results of Sustainable operations
GRI Content Index
Economic performance
Environment performance
Social performance
Scope of the Report
Sustainable Development Report
Sustainable Development Report for the fiscal years 2015 - 2022 (latest edition)
