Social Performance

Economic

Social

Environmental

Scope of the Report

Social Performance shows AOT performance regarding “S” in the ESG. The following information covers all our employees (coverage 75-100%).

1. Diversity

	Employee	unit	2020		2021		2022		2023		Target 2023
	Employee	unit	Male	Female	Male	Female	Male	Female	Male	Female	Male	Female
Total employee
DJSI 3.1.2, 3.1.3	Total employee	Person	8,773		8,172		7,917		8,609
		Person	5,267	3,506	4,908	3,264	4,767	3,150	5,118	3,491
		%	60.04	39.96	60.06	39.94	60.21	39.79	59.44	40.55	65	35
	Total management level 7 - 11	%	52.46	47.54	52.37	47.63	50.07	49.93	50.99	49.01	60	40
	Top management level 9 - 11
	Total	Person	151		148		149		1,533
		Person	101	50	98	50	99	50	793	740
		%	66.89	33.11	66.22	33.78	66.44	33.56	51.73	48.27	60	40
	Below 30 years old	Person	0		0		0		0
	30 – 50 years old		35		32		27		770
	Above 50 years old		116		116		122		763
	Junior management level 7 - 8
	Total	Person	1,292		1,330		1,303		1,385
		Person	656	636	676	654	628	675	695	690
		Person	50.77	49.23	50.83	49.17	48.20	51.80	50.18	49.82	60	40
	Below 30 years old	Person	0		0		0		0
	30 – 50 years old		732		734		736		745
	Above 50 years old		560		596		621		640
	Women in management positions in revenue-generating functions (level 7 - 11) ²	%	34.71		37.15		35.38		34.59		70	30
	Women in STEM-related positions ³	%	22.48		19.08		18.63		18.66		90	10
	Religion
	Buddhism
	Total	%	97.05		96.14		95.68		93.79
	Management Level 7-11	%	-		-		-		95.76
	Christian
	Total	%	0.70		0.82		0.72		0.87
	Management Level 7-11	%	-		-		-		0.74
	Muslim
	Total	%	2.25		2.84		3.50		3.08
	Management Level 7-11	%	-		-		-		3.33
	Other
	Total	%			0.2				2.26

Remark:

¹All employees of AOT are Thai in accordance with the requirement under Section 9 of the Standard Qualifications for State Enterprise Directors and Employees Act B.E. 2518 (1975).

²Revenue-generating functions of AOT refer to business development, marketing, and operating functions.

³STEM-related positions of AOT refer to digital technology and communication and engineering and construction functions positions, both of which required science, technology, engineer, or mathematic knowledge to perform jobs.

2. Gender Pay Indicators

		unit	2020	2021	2022	2023
DJSI 3.1.4	Executive level (base salary only)
	Average Women Salary	THB	-	-	174,591.50	2,095,098
	Average Men Salary	THB	-	-	164,428.79	1,973,145.45
	Executive level (base salary + other cash incentives)
	Average Women Salary	THB	-	-	174,591.50	3,367,504.1
	Average Men Salary	THB	-	-	164,428.79	3,126,668.26
	Management level (base salary only)
	Average Women Salary	THB	-	-	100,280.31	1,203,363.75
	Average Men Salary	THB	-	-	94,674.49	1,136,093.85
	Management level (base salary + other cash incentives)
	Average Women Salary	THB/td>	-	-	100,280.31	1,922,859.47
	Average Men Salary	THB/td>	-	-	94,674.69	1,811,182.60
	Non-management level (base salary only)
	Average Women Salary	THB	-	-	34,125.16	408,016.63
	Average Men Salary	THB	-	-	34,281.72	410,622.66

3. Freedom of Association

		Unit	2020	2021	2022	2023
N/A	State enterprise union members	Person	4,511	3,097	3,780	3,696
N/A	State enterprise union members	% of permanent employee	51.42	37.90	47.75	42.93
GRI 2-30 DJSI 3.15	Employees covered by collective bargaining agreements	% of permanent employee	100	100	100	100

4. Human Capital Development

		unit	2020		2021		2022		2023
		unit	Male	Female	Male	Female	Male	Female	Male	Female
GRI 404-1 DJSI 3.3.1	Average training hours	hour/person	7.28		3.35		5.54		33.46
	Average training hours	hour/person	7.46	6.97	2.48	3.93	9.21	13.93	34.18	32.38
	Average training cost	THB / person	5,467.39		660.34		4,659.28		6,927.74
	Thai nationality	%	100		100		100		100
	Level
	Top management (Level 9 - 11)	Hour / person	6.55		5.10		4.20		28.06
	Junior management (Level 7 - 8)		6.71		4.85		8.82		27.21	28.45
	Operational level (Level 1 - 6)		7.57		2.65		5.12		35.84	33.83
	Age
	Below 30 years old	Hour / person	6.87		8.99		12.93		44.85	36.37
	30 - 44 years old		8.12		2.65		5.12		38.98	35.43
	45 - 60 years old		4.54		3.28		4.93		21.74	24.50
	Training
	Mandatory training ⁴	Hour / person	-		53.0		62.0		3.92	0.59
	Non-mandatory training	Hour / person	-		47.0		38.0		30.26	31.76
	Airport Management Training	program	220		55		101		198
	Airport Management Training	person	-		-		584		4,376
	General Management Training	program	213		54		112		80
	General Management Training	person	-		-		4,330		1,752
	Functional and Operation Training	program	301		75		155		476
	Functional and Operation Training	person	-		-		1,372		10,504
	Soft Skills Training	program	135		34		70		40
	Soft Skills Training	person	-		-		2,443		875
DJSI 3.3.3	HCROI	-	2.79		-1.50 ⁵		-0.4		2.22

Remark:

⁴Mandatory training means required by Thai regulation.

⁵Human Capital Return on Investment (HCROI) was negative in 2021 due to the COVID-19 pandemic affecting our revenue.

5. Talent Attraction & Retention

		Unit	2020		2021		2022		2023
		Unit	Male	Female	Male	Female	Male	Female	Male	Female
employment
GRI 401-1 DJSI 3.3.4
	Hiring	person	619		51		39		840
		person	346	273	29	22	19	20	461	379
		%	9.85		0.82		0.63		12.25
		%	8.98	11.21	0.76	0.91	0.51	0.83	11.19	13.84
	Percentage of open positions filled by internal candidates	%	13.37		18.36		20.57		100
	Average hiring cost	THB	23,490		23,000		23,000		24,990
	Hiring breakdown
	Thai Nationality	%	100		100		100		100
	Classified by Age
	Below 30 years old	person	358		32		28		279
	Below 30 years old	%	3.24	2.45	0.26	0.26	0.28	0.08	19.83	14.29
	30 – 50 years old	person	261		19		11		560
	30 – 50 years old	%	2.26	1.89	0.21	0.10	0.03	0.15	35.83	30.83
	Above 50 years old	person	0		0		0		1
	Above 50 years old	%	0	03	0	0	0	0	0.12	0
	Classified by level
	Top management (Level 9 -11)	person	-		-		-		1
	Top management (Level 9 -11)	%	-	-	-	-	-	-	0.02	0
	Junior management (Level 7 – 8)	person	-		-		-		1
	Junior management (Level 7 – 8)	%	-	-	-	-	-	-	0.02	0
	Operational level (Level 1 - 6)	person	-		-		-		838
	Operational level (Level 1 - 6)	%	-	-	-	-	-	-	11.14	13.84
GRI 401-1 DJSI 3.3.8	Turnover
	Turnover	person	95		97		121		30
		person	62	33	36	61	79	42	12	18
		%	1.08		1.19		1.97		0.44
		%	1.18	0.94	0.73	1.87	1.28	0.68	0.17	0.26
	Voluntary turnover rate	%	0.24		0.37		0.43		0.44
	Voluntary turnover rate	%	0.19	0.21	0.28	0.16	0.28	0.16	0.17	0.26
	Turnover rate breakdown
	Thai Nationality	%	100		100		100		100
	Classified by Level
	Top management (Level 9 -11)
		person	-		1		1		3
		%	-	-	-	-	0.02	0	0.04	0
	Junior management (Level 7 - 8)
		person	-		6		6		6
		%	-	-	-	-	0.05	0.05	0.06	0.03
	Operation (Level 1 - 6)
		person	-		13		20		21
		%	-	-	-	-	0.21	0.11	0.16	0.15
	Classified by Age
	Below 30 years old	person	6		6		5		12
	Below 30 years old	%	0.06	0.03	0.48	0.48	0.05	0.03	0.29	0.40
	30 – 50 years old	person	16		0		20		17
	30 – 50 years old	%	0.16	0.10	0	0	0.21	0.11	0.16	0.15
	Above 50 years old	person	73		91		2		1
	Above 50 years old	%	0.76	0.40	0.98	0.58	0.02	0.02	0.06	0
GRI 401-3 DJSI 3.3.7	a leave of absence
	Employees entitled for parental leave	person	6,287		6,241		6,151		6,859
	Employees entitled for parental leave	%	3,851	2,436	3,814	2,427	3,748	2,403	4,120	2,739
	Employees taking leave	person	0	3	0	8	0	11	0	9
	Employee returned from parental leave in ther reporting period	person	0	3	0	8	0	11	0	9
		%	0	100	0	100	0	100	0	100
	Employees retained 12 months after returning to work following a period of parental leave	person	0	3	0	8	0	11	0	9
GRI 401-3 DJSI 2.3.2	Performance Appraisal
	Management by objectives	%	100		100		100		100
	Management by objectives	Frequency	2		2		2		2
	360 Review	%	100		100		100		100
	360 Review	Frequency	2		2		2		2
	Team-based appraisal	%	-		100		100		100
	Team-based appraisal	Frequency	2		2		2		2
	Agile Conversation2	%	100		100		100		100
	Agile Conversation2	Frequency	Ongoing		Ongoing		Ongoing		Ongoing
DJSI 3.3.7	Workplace stress management		✓		✓		✓		✓
	Sport & health initiativest		✓		✓		✓		✓
	Flexible working hours		✓		✓		✓		✓
	Working-from-home arrangements		✓		✓		✓		✕
	Childcare facilities or contributions		✓		✓		✓		✓
	Breast-feeding/lactation facilities or benefits		✓		✓		✓		✓
	Paid parental leave for the primary caregiver		✓ 24 week		✓ 24 week		✓ 24 week		✓ 24 week
	Paid parental leave for the non- primary caregiver		✓ 3 week		✓ 3 week		✓ 3 week		✓ 3 week
	Paid family or care leave beyond parental leave		✓		✓		✓		✓

6. Employee Wellbeing

		Unit	2020		2021		2022		2023		Target 2023
		Unit	Male	Female	Male	Female	Male	Female	Male	Female	Target 2023
DJSI 3.3.9	Employee Engagement	%	78.15		78.15		79.34		88.00		80
	Measures
	Job satisfaction	-	✓		✓		✓		✓
	Purpose	-	✓		✓		✓		✓
	Happiness	-	✓		✓		✓		✓
	Stress	-	✓		✓		✓		✓

7. Occupational Health & Safety

		Unit	2020	2021	2022	2023
GRI 403-9 DJSI 3.5.3, 3.5.5, 3.6.2	Employee: Total Lost-Time Injury Frequency Rate (LTIFR)	Case per million working hours	0.73	0.11	0.22	0.39
	Employee: Fatality	person	0	0	0	0
	Contractors: Total Lost-Time Injury Frequency Rate (LTIFR) ⁶	Case per million working hours	0	0	0	0
	Contractors: Fatality ⁶	person	2	2	1	0

Remark:

⁶For contractors, Lost-Time Injury Frequency Rate (LTIFR), Lost-Time Injury Severity Rate (LTISR) and fatality include security personnel and housekeepers.

8. Customers

		Unit	2020	2021	2022	2023	Target 2023
DJSI 3.6.2	Customer satisfaction (ASQ)	Point	4.31	4.31	4.16	4.17	4.22
DJSI 3.6.1	% of revenues generated online	%	0.0022	0.0138	0.0002	0.017 ⁷	0.003
DJSI 3.6.1	% of total customers using your online services solutions/sales platform	%	0.69	3.11	1.75	7.42 ⁷	1.5
DJSI 3.7.2	the percentage of users whose customer data is used for secondary purposes	%	0	0	0	0

Remark:

⁷Include revenue from AOT website.

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