Business ethics

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The Airports of Thailand (AOT) has conducted its operations steadfastly adhering to ethical principles, with honesty, integrity, transparency, and accountability, and is devoid of any actions that suggest corruption in all forms. This is to instill confidence in all stakeholders and to respond to the intent of the ethical standards of state enterprises as stipulated by the Constitution of the Kingdom of Thailand and the national strategy on the prevention and suppression of corruption.

Policy

AOT specified the Board of Directors, executives, and employees at all levels to strictly comply with the Code of Ethics for Employees of AOT for transparent operations, and set the policies on good governance policy, Anti-Corruption, and AOT Code of Conduct, which are stated in Good Corporate Governance Handbook B.E.2565 (2022). In addition, AOT has committed to operating business for sustainable growth in all processes by defining the “Sustainable Practice Guidelines for AOT Partners.” Aiming to encourage its partners to operate with transparency, ethics, respect for human rights, care for the occupational health and safety of employees and to consider the operational impact towards the community and the environment through corporate governance and best practice guidelines.

Issues Related Policies
Bribery & Corruption
  • Anti-Corruption Policy
  • Code of Ethics for Employees B.E.2554 (2011)
  • Good Corporate Governance Handbook B.E.2565 (2022)
      • 5.14 Code of Conduct on Accepting - Giving Gifts, Assets or Any Other Benefits
  • Guidelines for sustainable practices of AOT partners
  • Sustainable practices of AOT's business partners
    		•
    Discrimination Good Corporate Governance Handbook B.E.2565 (2022)
    • Code of Conduct for Employees, Section 5.4.3.6
    • Code of Conduct on Relationship with Customers and Service Users Section 5.6.2
    • 5.8 Code of Conduct on Responsibility for Employees Section 5.8.8
    Confidentiality of Information
  • Code of Ethics for Employees B.E. 2554 (2011)
  • Good Corporate Governance Handbook B.E.2565 (2022)
    • 5.15 Code of Conduct on Confidentiality
    • 5.16 Code of Conduct on Securities Trading and Use of Inside Information
    Conflict of Interest
  • Principles and guidelines regarding conflicts of interest
  • Code of Ethics for Employees B.E.2554 (2011)
  • Good Corporate Governance Handbook B.E.2565 (2022)
    • 5.13 Code of Conduct on Conflict of Interest Transactions
    Unfair Trade Competition and Trade Barriers
  • Code of Ethics for Employees B.E.2554 (2011)
    • 5.7 Code of Conduct on Relationship with Business Partners, Competitors and Creditors and Accounts Receivable Section 5.7.2
    • 5.19 Code of Conduct on Procurement of Supplies Section 5.19.7
    Money Laundering and Misuse of Inside Information
  • Code of Ethics for Employees B.E.2554 (2011)
  • Good Corporate Governance Handbook B.E.2565 (2022)
    • 5.15 Code of Conduct on Confidentiality
    • 5.16 Code of Conduct on Securities Trading and Use of Inside Information
    Environmental, Health and Safety Management
  • Safety, occupational health and working environment policy
  • Good Corporate Governance Handbook B.E.2565 (2022)
    • 5.9 Code of Conduct on Social, Community and Environment Responsibilities
    Whistleblowing / Complaints Procedures, Receiving complaints or whistleblowing of AOT *

    * AOT has established procedures for receiving complaints or whistleblowing on ethical conduct in an official manner to follow up and take action in resolving all complaints that have been notified.

    See more details

    Code of Ethics for Employees B.E.2554

    AOT's Corporate Governance Policy

    AOT Code of Conduct B.E.2022

    Anti-Corruption Policy 2023

    AOT Supplier Sustainable Code of Conduct

    Guidelines for sustainable practices of AOT's suppliers

    Safety, occupational health and working environment policy

    AOT Employee evaluation criteria and disciplinary action

    AOT ITA 2022-2023

    AOT CG Handbook 2023

    AOT Business Ethics Grievance Mechanism

    Management Approach

    Realizing the risks of ethical infringement and corruption that may occur, AOT, therefore, determined employees and related business partners to strictly operate in accordance with AOT's practices and policies throughout the value chain to prevent any impacts on image and confidence of stakeholders, with responsible units including the Corporate Secretary and Corporate Governance Department and the Anti-Corruption Center to report directly to the Corporate Governance Committee and the President. The practice guidelines and communication channels are as follows:

    Anti-Corruption Policy Guidelines

    AOT has set practice guidelines according to the anti-corruption policy to be abided by AOT's personnel with important contents as follows:

    Avoid direct and indirect
    involvement in corruption.

    Avoid accepting gifts that may influence operational or corporate decision-making.

    Set up a process for employee recruitment, development, and assessment to reflect their commitment to anti-corruption.

    Provide new employee orientation while providing consistent communication and training

    Provide report channels and protect employees who report corruption

    Communicate policies to stakeholders and the public

    Establish internal controls and evidence storage solutions for transparency and verifiability

    Provide review reports and reviews of policies and guidelines annually

    AOT Fraud Risk Management

    AOT adheres to fraud risk management guidelines according to AOT Fraud Risk Management Handbook as follows:

    1

    Fraud Prevention Process

    2

    Fraud Detection Process

    3

    Fraud Response Process

    • Determine business ethics and related policies
    • Conduct fraud risk assessment
    • Communicate and educate employees
    • Check backgrounds of employees and third party to prevent conflict of interest and communicate concerns
    • Have detection process and strong internal control
    • Mechanism for reporting frauds and whistleblowing corruptions
    • Detect and monitor fraud risk
    • Determine internal investigation process
    • Have measures to deal with incurring fraud
    • Specify penalties and responsibility
    • Have guidelines for disclosing corruption data

    Communication Channels for Code of Conduct and Good Corporate Governance of AOT

    channal

    Channel for receiving suggestions and complaints regarding business ethics and corruption.

      • Direct Mail Address :
        AOT Board of Directors, the President, or the Director of the Office of Audit, Airports of Thailand Public Company Limited P.O. Box 3, Don Mueang Sub-Post Office, Don Mueang, Bangkok 10211
      • Email: anti-corruption_center@airportthai.co.th
      • Whistleblowing or Corruption Complaints

     

    AOT will protect complaint information to be confidential and not disclose it to other persons. Taking into account the safety and damage of the complainant's source of information or related persons, except in cases where it is necessary in the legal process.

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    Last updated: April, 23 2024