Social Performance - Airports of Thailand

Sustainable Performance

Economic

Social

Enviromental

Social Performance

1) Employment

GRI	Employees	Unit	2018		2019		2020		2021		2022
GRI	Employees	Unit	Male	Female	Male	Female	Male	Female	Male	Female	Male	Female
Employees
2-7 & 2-8 & 405-1	Total	Person	7,716		8,131		8,773		8,172		7,917
		Person	4,648	3,068	4,861	3,270	5,267	3,506	4,908	3,264	4,767	3,150
		%	60.24	39.76	59.78	40.22	60.04	39.96	60.06	39.94	60.21	39.79
	By age
	Below 30 years old	Person	2,132		2,118		2,262		1,483		1,031
	Below 30 years old	%			26.04		25.78		18.14		13.02
	30 - 50 years old	Person	4,515		4,875		5,445		5,563		5,701
	30 - 50 years old	%			59.95		62.06		68.07		72.00
	Above 50 years old	Person	1,069		1,138		1,066		1,126		1,185
	Above 50 years old	%			13.99		12.15		13.77		14.96
	By employment contract
	Contractual management	Person	2	0	2	0	1	1	1	1	1	1
	Permanent employees	Person	5,522		5,759		6,287		6,241		6,151
	Permanent employees	Person	3,382	2,140	3,564	2,195	3,851	2436	3814	2427	3,748	2,403
	Temporary employees	Person	2,192		2,370		2.484		1,931		1,766
	Temporary employees	Person	1,264	928	1,295	1,075	1,415	1,069	1,094	837	1,019	747
	By employment type
	Full-time	Person	3,382	2,140	3,564	2,195	3,851	2,436	4,908	3,264	4,767	3,150
	Part-time	Person	0	0	0	0	0	0	0	0	0	0
	By location - Permanent employee
	Total	Person	5,522		5,759		6,287		6,241		6,151
	Head Office	574	697	586	714	630	727	420	592	601	736
	Suvarnabhumi Airport	1,570	703	1,630	699	1,701	793	1,824	856	1,642	754
	Don Mueang International Airport	548	344	576	363	643	421	702	488	655	425
	Chiang Mai International Airport	132	93	167	108	192	117	193	117	197	119
	Hat Yai International Airport	130	61	140	68	156	72	153	72	147	67
	Phuket International Airport	331	193	353	188	414	247	406	244	401	243
	Mae Fah Luang - Chiang Rai International Airport	97	49	112	55	115	59	116	58	115	59
	By location - Temporary employee
	Total	Person	2,192		2,370		2,484		1,931		1,766
	Head Office		0	0	0	0	0	0	0	0	0	0
	Suvarnabhumi Airport		500	401	491	440	564	454	501	453	484	437
	Don Mueang International Airport		299	232	330	270	443	320	247	130	209	115
	Chiang Mai International Airport		117	74	120	87	97	77	86	62	81	39
	Hat Yai International Airport				99	40	75	22	65	18
	Phuket International Airport		217	168	201	198	187	166	147	154	137	119
	Mae Fah Luang - Chiang Rai International Airport		36	28	54	40	59	30	48	20	47	20

2) Diversity and Equal Opportunities

GRI	Diversity and Equal Opportunities¹	Unit	2018		2019		2020		2021		2022
GRI	Diversity and Equal Opportunities¹	Unit	Male	Female	Male	Female	Male	Female	Male	Female	Male	Female
Diversity and Equal Opportunities
405-1	Director Level
	Total	Person	15		15		14		15		15
		Person	13	2	13	2	11	3	10	5	10	5
		%	86.67	13.33	86.67	13.33	78.57	21.43	66.67	33.33	66.67	33.33
	Below 30 years old	Person	0		0		0		0		0
	30 - 50 years old	Person	2	0	2	1	2	1	4	0	2	0
	Above 50 years old	Person	13		11	1	9	2	6	5	8	5
	All Management (Level 7-11)
	Total	%	49.37	50.63	51.78	48.22	52.46	47.54	52.37	47.63	50.07	49.93
	Management (Level 9-11)
	Total	%	149		151		151		148		149
		%	97	52	98	53	101	50	98	50	99	50
		%	65.10	34.90	64.90	35.10	66.89	33.11	66.22	33.78	66.44	33.56
	Below 30 years old	Person	0		0		0		0		0
	30 - 50 years old		26		28		35		32		27
	Above 50 years old		123		123		116		116		122
	Junior Management (Level 7-8)
	Total	Person	1,210		1,222		1,292		1,330		1,303
		Person	574	636	613	609	656	636	676	654	628	675
		%	47.44	52.56	50.16	49.84	50.77	49.23	50.83	49.17	48.20	51.80
	Below 30 years old	Person	0		0		0		0		0
	30 - 50 years old		608		642		732		734		736
	Above 50 years old		542		580		560		596		621
	Operational Level (Level 1-6)
	Total	Person	4,461		4,386		4,844		4,763		4,645
		Person	2,711	1,750	2,853	1,533	3,094	1,750	3,040	1,753	2,967	1,678
		%	60.77	39.23	65.05	34.95	63.87	36.13	63.83	36.17	63.88	36.12
	Below 30 years old	Person	836		836		979		757		549
	30 - 50 years old		3,006		3,138		3,498		3,618		3,679
	Above 50 years old		381		412		367		388		417
N/A	Proportion of female employees in revenue generating department²	ร้อยละ	3.55		3.13		3.73		2.55		3.69
N/A	Proportion of female employee in STEM³	%	22.56		22.98		22.48		22.11		32.01
N/A	Employee Religion
	Buddhism	%	96.96		96.62		97.05		96.14		95.68
	Muslim	%	2.34		2.82		2.25		2.84		3.5
	Christian	%	0.70		0.56		0.70		0.82		0.72
	Other	%	-		-		-		-		0.2

หมายเหตุ

¹ All employees of AOT are Thai in accordance with the requirement under Section 9 of the Standard Qualifications for State Enterprise Directors and Employees Act B.E. 2518 (1975).

² Revenue-generating functions of AOT refer to business development, marketing, and operating functions.

³ STEM-related positions of AOT refer to digital technology and communication and engineering and construction functions positions, both of which required science, technology, engineer, or mathematic knowledge to perform jobs.

3) Talent Attraction and Retention

GRI	Talent Attraction and Retention	Unit	2018		2019		2020		2021		2022
GRI	Talent Attraction and Retention	Unit	Male	Female	Male	Female	Male	Female	Male	Female	Male	Female
Hiring
405-1	Permanent Employees¹
	Total	Person	195		325		619		51		39
		Person	105	90	235	90	346	273	29	22	19	20
		%	3.10	4.21	6.59	4.10	8.98	11.21	0.76	0.91	0.51	0.83
	Percentage of open positions filled by internal candidates	%			4.06		13.37		18.36		20.57
	By Age (Permanent Employees)
	Below 30 years old	Person	115		191		358		32		28
	Below 30 years old	%	1.01	1.07	3.54	2.96	3.24	2.45	0.26	0.26	0.28	0.08
	30 - 50 years old	Person	77		134		261		19		11
	30 - 50 years old	%	0.83	0.56	3.06	1.14	2.26	1.89	0.21	0.10	0.03	0.15
	Above 50 years old	Person	0		0		0		0		0
	Above 50 years old	%	0	0	0	0	0	0	0	0	0	0
	By Position (Permanent Employees)
	Top management (Level 9 -11)	Person	0		0		1	1	0		1	0
	Top management (Level 9 -11)	%	0		0		0.01	0.01	0		0.01	0
	Management (Level 7-8)	Person	10	1	4	1	0		0		0
	Management (Level 7-8)	%	0.19	0.01	0.06	0.001	0	0	0	0	0	0
	Operational (Level 1-6)	Person	79	102	417	190	157	141	10	15	14	15
	Operational (Level 1-6)	%	1.43	1.84	7.24	3.30	2.49	2.21	0.16	0.24	0.22	0.24
	Temporary Employees
	Total	Person	859		358		567		67		0
		Person	457	402	201	157	361	206	33	34	0	0
		%	39.19		15.11		22.83		3.47		0
		%	20.85	18.34	15.52	14.60	14.53	8.29	1.71	1.76	0	0
	By Age (Temporary Employees)
	Below 30 years old	Person	414		261		460		38		0
	Below 30 years old	%	10.99	7.89	11.97	9.86	12.00	6.52	1.14	0.83	0	0
	30 - 50 years old	Person	423		97		107		29		0
	30 - 50 years old	%	9.44	9.85	3.55	4.74	2.53	1.77	0.57	0.93	0	0
	Above 50 years old	Person	22		0		0		0		0
	Above 50 years old	%	0.41	0	0	0	0	0	0	0	0	0
Employee Turnover
401-1
	Permanent Employees¹
	Total	Person	84		90		95		97		121
	Total	%	51	33	54	36	62	33	36	61	79	42
	Turnover rate	%	1.09		1.11		1.08		1.19		1.97
	Turnover rate	%	1.10	1.08	1.11	1.10	1.18	0.94	0.73	1.87	1.28	0.68
	Voluntary turnover rate	%	0.42		0.31		0.24		0.37		0.43
	Voluntary turnover rate	%	0.18	0.24	3.24	0.11	0.19	0.21	0.28	0.16	0.28	0.16
	By Position (Permanent Employees)
	Top management (Level 9-11)	คน	-		-		-		1		1
	Top management (Level 9-11)	%	-	-	-	-	-	-	-	-	0.02	0
	Management (Level 7-8)	Person	-		-		-		6		6
	Management (Level 7-8)	%	-	-	-	-	-	-	-	-	0.05	0.05
	Operation (Level 1-6)	Person	-		-		-		13		20
	Operation (Level 1-6)	%	-	-	-	-	-	-	-	-	0.21	0.11
	By Age (Permanent Employees)
	Belowา 30 years old	Person	8		3		6		6		3
	Belowา 30 years old	%	0.12	0.19	0	0.05	0.06	0.03	0.48	0.48	0.05	0.03
	30 - 50 years old	Person	14		26		16		0		20
	30 - 50 years old	%			0.28	0.17	0.16	0.10	0	0	0.21	0.11
	Above 50 years old	Person	64		63		73		91		2
	Above 50 years old	%			0.69	0.40	0.76	0.40	0.98	0.58	0.02	0.02
	Temporary Employees
	Total	Person	42		48		221		893		159
	Total	Person	25	17	31	17	107	114	489	404	72	87
	Temporary Employees	%
			1.92		2.03		3.52		14.31		9
			1.14	0.78	1.30	0.72	1.70	1.81	7.84	6.47	4.08	4.93
	By Age (Temporary Employees)
	Below 30 years old	Person	23		32		127		567		64
	Below 30 years old	%	0.50	0.55	0.89	0.46	2.33	2.78	21.85	7.51	1.36	2.27
	30 - 50 years old	Person	17		16		94		0		91
	30 - 50 years old	%	0.55	0.23	0.42	0.25	2.13	1.65	0	0	2.60	2.55
	Above 50 years old	Person	2		0		0		326		4
	Above 50 years old	%	0.09	0	0	0	0	0	6.11	10.77	0.11	0.11
By Age (Temporary Employees)
401-3	Employees entitled for parental leave	Person	5,522		5,759		6,287		6,241		6,151
	Employees entitled for parental leave	Person	3,382	2,410	3,564	2,195	3,851	2,436	3,814	2,427	3,748	2,403
	Employees taking leave	Person	0	10	0	6	0	3	0	8	0	11
	Employee returned from parental leave in the reporting period	Person	0	10	0	6	0	3	0	8	0	11
		%	0	100	0	100	0	100	0	100	0	100
	Employees retained 12 months after returning to work following a period of parental leave	Person	0	10	0	6	0	3	0	8	0	11
Type of Individual Performance Appraisal
N/A	Management by objectives ²	%	-		-		-		100		100
	Multidimensional Performance Appraisal ²	%	-		-		-		100		100
	Team-based Performance Appraisal ²	%	-		-		-		100		100
	Agile Conversation	%	-		-		-		100		100

Remarks

¹ All employees of AOT are Thai.

² Twice a year

4) Human Capital Development

GRI	Human Capital Development¹	Unit	2018		2019		2020		2021		2022
GRI	Human Capital Development¹	Unit	Male	Female	Male	Female	Male	Female	Male	Female	Male	Female
Permanent Employee
404-1	Average training hours	hours per person	43.68		20.81		7.28		3.35		5.54
	Average training hours	hours per person	46.32	33.47	22.21	18.48	7.46	6.97	2.48	3.93	9.21	13.93
	Average training cost	THB	-		28,368.46		5,467.39		660.34		4,659.28
	By Position
	Director	hours per person	18		16		6		1.20		0.69
	Top management (Level 9-11)		20.45		26.16		6.55		5.10		4.20
	Management (Level 7-8)		36.20		27.21		6.71		4.85		8.82
	Operational (Level 1-6)		39.35		18.73		7.57		2.65		5.12
	By Age
	Below 30 years old	hours per person	31.50		27.44		6.87		8.99		12.93
	30 - 44 years old		48.20		23.21		8.12		2.65		5.12
	45 - 60 years old		29.30		14		4.54		3.28		4.93
N/A	By Training Types
	Mandatory	hours per person	-		-		-		53		62
	Non-mandatory	hours per person	-		-		-		47		38
N/A	By Number of Training Programs
	Airport Management Training	Program			316		220		55		101
	Airport Management Training	Person	-		-		-		-		584
	General Management Training	Program			303		213		54		112
	General Management Training	Person	-		-		-		-		4,330
	Functional and Operation Training	Program			469		301		75		155
	Functional and Operation Training	Person	-		-		-		-		1,372
	Soft Skills Training	Program			154		135		34		70
	Soft Skills Training	Person	-		-		-		-		2,443
Human Capital Return on Investment
N/A	HCROI	-	5.45		4.84		2.79		-1.50²		-0.40

หมายเหตุ

¹ All employees of AOT are Thai.

² Human Capital Return on Investment (HCROI) was negative in 2021 due to the COVID-19 pandemic affecting our revenue.

5) Employee Satisfaction

GRI	Employee Satisfaction and Engagement¹	Unit	2018		2019		2020		2021		2022
GRI	Employee Satisfaction and Engagement¹	Unit	Male	Female	Male	Female	Male	Female	Male	Female	Male	Female
Employee satisfaction
N/A	Employee satisfaction score	%	83.46		86.05		86.05¹		86.05¹		84.61
N/A	Employee satisfaction score	%	80.75	78.12	86.75	82.47	86.75¹	82.47¹	86.75	82.47¹	86.37	81.87
Employee Engagement
N/A	By Age
	Below 30 years old	%			77.17		77.17		77.17		73.54
	31 - 40 years old				76.68		76.68		76.68		75.99
	41 - 50 years old				76.77		76.77		76.77		76.91
	Above 50 years old				83.94		83.94		83.94		83.90
	By Position
	Top Management (Level 9-11)	%			85.43		85.43		85.43		85.71
	Management (Level 7-8)				77.08		77.08		77.08		77.08
	Operarional (Level 4 -6)				75.15		75.15		75.15		75.42
	Operarional (Level 1-3)				85.27		85.27		85.27		85.17

หมายเหตุ

¹ All employees are Thai.

² No employee satisfaction and engagement survey in 2021 due to COVID-19 pandemic.

6) Freedom of Association and Collective Bargaining

GRI	Freedom of association and collective bargaining¹	Unit	2018		2019		2020		2021		2022
GRI	Freedom of association and collective bargaining¹	Unit	Male	Female	Male	Female	Male	Female	Male	Female	Male	Female
Freedom of Association and Collective Bargaining
N/A	State enterprise union members	Person	3,509		3,805		4,511		3,097		0
N/A	State enterprise union members	% of permanent employee	64.60		46.80		51.42		37.90		0
2-30	Employees covered by collective bargaining agreements	% of permanent employee	100		100		100		100		100

7) Occupational Health and Safety

GRI	Occupational health and safety	Unit	2018	2019	2020	2021	2022
Employees
403 - 9	Total Lost-Time Injury Frequency Rate (LTIFR)
	รวม	Case per million working hours	0.08	0.39	0.73	0.11	0.22
	Head Office		0	0.87	0.26	0	0
	Suvarnabhumi Airport		0.32	0	1.05	0.15	0.30
	Don Mueang International Airport		0	0	1.13	0	0.43
	Chiang Mai International Airport		0	0	0	0	0
	Hat Yai International Airport			0	4.95	1.07	0
	Phuket International Airport		0	0	0	0	0
	Mae Fah Luang-Chiang Rai International Airport		0	0	0	0	0
	Lost-Time Injury Severity Rate (LTISR)
	Total	Day per million working hours	0.66	3.58	1.25	3.65	2.22
	Head Office		0	0	0.52	0	0
	Suvarnabhumi Airport		1.76	4.10	0.45	7.19	1.87
	Don Mueang International Airport		0	0	3.19	0	7.73
	Chiang Mai International Airport		0	0	0	0	0
	Hat Yai International Airport		0	0	6.93	8.58	0
	Phuket International Airport		0	0	0	0	0
	Mae Fah Luang-Chiang Rai International Airport		0	0	0	0	0
	Fatality ¹	Person	0	0	0	0	0
Contractors
403-9	Total Lost-Time Injury Frequency Rate (LTIFR)¹
	Total	cases per 1 million man-hours	0	0	0	0	0
	Head Office		0	0	0	0	0
	Suvarnabhumi Airport		0	0	0	0	0
	Don Mueang International Airport		0	0	0	0	0
	Chiang Mai International Airport		0	0	0	0	0
	Hat Yai International Airport		0	0	0	0	0
	Phuket International Airport		0	0	0	0	0
	Mae Fah Luang-Chiang Rai International Airport		0	0	0	0	0
	Lost-Time Injury Severity Rate (LTISR)¹
	Total	cases per 1 million man-hours	0	0	0	0	0
	Head Office		0	0	0	0	0
	Suvarnabhumi Airport		0	0	0	0	0
	Don Mueang International Airport		0	0	0	0	0
	Chiang Mai International Airport		0	0	0	0	0
	Hat Yai International Airport		0	0	0	0	0
	Phuket International Airport		0	0	0	0	0
	Mae Fah Luang-Chiang Rai International Airport		0	0	0	0	0
	Fatality¹	Person	0	0	2	2	1

หมายเหตุ

¹ For contractors, Lost-Time Injury Frequency Rate (LTIFR), Lost-Time Injury Severity Rate (LTISR) and fatality include security personnel and housekeepers.

8) Philanthropic Activities and Contribution

GRI	Philanthropic activities and contribution	Unit	2018	2019	2020	2021	2022
The value of social activities
N/A	Cash contributions	THB	35,000,000	17,727,188	11,604,454	13,263,771	821,220
	Time: employee volunteering during paid working hours	THB equivalent	1,500,000	14,829,432	4,491,089	2,929,966	5,113,307.17
	In-kind giving: product or services donations, projects/partnerships or similar	THB equivalent	50,013,600	13,224,445	10,634,008	6,047,750	2,543,659.20
	Management overheads	THB	1,600,000	88,656,865	44,391,503	306,838	6,243,238.92
Proportion of support social activities
N/A	Charitable donation	%	41.00	16.50	26.70	29.62	30.90
	Community Investment		22.00	16.50	26.70	29.62	30.90
	Commercial initiatives		37.00	41.90	34.40	5.16	5.60

Last Update: 30 May 2023

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